Contact
Email dottedcrane@gmail.com and we'll get back to you. Please say which app you're writing about ā HomeBase or HomeHealth. They are separate apps, and the answer is often different for each. Include your device model and Android version if you're reporting a bug; see below for what else helps.
Documentation for each app
Before you write in
- Most "how do Iā¦" questions are answered in the usage guide for your app ā it covers the maintenance hub, vehicles and the garage, building and furnishing the 3D home, and camera controls.
- Wondering what an app stores or sends anywhere? Short answer: nothing leaves your
device unless you export it. Full detail in that app's privacy policy ā read the one
matching the app you installed, because the apps differ on in-app purchases and on
why the
INTERNETpermission is declared. - Lost data after an update or a restore? Check whether you have a Backup App Data export saved ā Restore App Data overwrites everything currently on the device, so a recent backup is the fastest way back.
Filing a good bug report
Since there's no crash reporting or analytics of any kind, we only know what you send us. The more of this you include, the faster it gets fixed:
- Which app, and its version number.
- Device model and Android version.
- What you expected to happen, and what happened instead.
- Steps to reproduce it ā the exact taps, in order, if you can reconstruct them.
- Whether it happens every time or only sometimes, and whether it started after a specific action (an update, a restore, adding a specific item or vehicle).
- A screenshot or screen recording, if the bug is visual.
Feature requests
Send them the same way. Tell us what you're trying to do and where the app got in your way ā the specific task or item you needed and couldn't track is more useful than a general description of the feature.